“The role of using the internet two-way communication technique ‘as a new product’ on customer engagement. Applied on the tourism sector in Egypt”

Sameh, Rawan; Tawfik, Yasser

doi:10.21608/sjsc.2024.336263.1522

“The role of using the internet two-way communication technique ‘as a new product’ on customer engagement. Applied on the tourism sector in Egypt”

نوع المستند : المقالة الأصلية

المؤلفون

Rawan Sameh ¹
Yasser Tawfik ²

¹ MSA university

² MSA university, Faculty of management sciences, marketing department

10.21608/sjsc.2024.336263.1522

المستخلص

This study explores the impact of the metaverse as two-way communication tool on customer engagement within the tourism sector in Egypt. Mixed method approach was adopted to fill the literature gap of using metaverse as a two-way communication tool to enhance customer engagement and promote for tourism applied on the Egyptian tourism sector. After skimming through relevant past literature, the researcher interviewed experts from the tourism sector and national and international tourists. Th researcher formulated and tested the conceptual model after collecting data from 377 tourists both national and international ones. By examining variables such as social influence, perceived ease of use, and perceived usefulness, the researcher employs structural equation modelling (SEM) to analyse the relationships between the factors constructed in the conceptual model. The findings indicate that social influence significantly affects customer engagement, mediated by the perceived ease of use and usefulness of metaverse technologies. Additionally, the metaverse acts as a two-way communication tool, enhancing engagement by allowing real-time interactions between tourists and tourism providers. This interactive platform promotes tourism in Egypt by offering immersive, multisensory experiences that foster deeper connections and personalized engagement.

الكلمات الرئيسية